RETURNS & EXCHANGES
Thank you for your order! Our dedicated quality control teams will meticulously inspect your items before they embark on their journey to ensure your satisfaction, with guaranteed quality. Embrace the challenge by requesting returns within 15 days after delivery!
Cancel & Refund:
| Order Status | Requirements and Notice | Solution |
|---|---|---|
| Before shipment | Apply for cancel orders within 24 hours | 100% order amount |
| Apply for cancel orders OVER 24 hours | 95% of the order amount (deduct 5% processing fee) | |
| Change Size | Contact Customer Service Team via service@refcountry.com | |
| Shipped | Once an order has been shipped, it cannot be canceled or changed. |
Return Procedure:
- Capture a clear photo of the item.
- Contact our customer service crew at service@refcountry.com.
- Submit photos and order ID to customer service, outlining your issues and desired solution (options include return, refund, exchange, or resend).
- The customer service team will provide you with the return address. Please do not send the package back to where it came from, as this will delay your refund procedure.
- Streamlined Returns: Notify us of your tracking number for hassle-free processing.
In certain situations, we may be unable to process a refund without a return. However, we are happy to provide you with a coupon for your next purchase.
Situations Eligible for Return/Refund:
- Not satisfied with the item.
- The item does not fit as anticipated, but there are no issues with quality.
- Shipping status update delay.
- Differences/misunderstandings (on products/fabric) that have already been claimed in our description/title.
- Placed the wrong order and the item has already been shipped.
- The size chosen does not fit according to the size chart.